What do I do with damaged, defective or missing products?

All claims for damaged, defective or missing product(s) must be filed with Swoozies within 7 business days of receiving your order. Please email or call our customer service department at 844-648-7658.

In the event your product arrives damaged or mis-printed, please send us a photo of the affected product. This will help our team determine what went wrong, file a claim with Fed Ex or UPS and begin the process of fixing the issue for you. 

Swoozies is not responsible for missing packages and damaged products resulting from errors made by the shipping carrier. However we will be happy to assist you in filing a claim with the appropriate party. Fed Ex claims may take up to 8 business days to process. Please keep all products in their original packaging until the claim is settled.